eq999 Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the eq999 platform and all its services. By accessing the eq999 website, creating an account, or playing any game, you agree to be fully bound by these Terms.

"Platform" refers to the eq999 website, its mobile version, and all related services. "User" or "you" refers to any person, registered or unregistered, who accesses the platform. "We" or "eq999" refers to the entity that operates this platform.

These Terms may be updated from time to time. The date of the latest update will be shown at the top of this page. Continued use of the platform after any changes means you have accepted the revised Terms.

Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to open an account and play on the eq999 platform. For users aged 21 and above only ("21+"). We may request proof of identity for age verification at any time. If it is confirmed that someone under 21 has used an account, that account will be closed immediately.

2.2 Single Account

Each person may open only one account. Having more than one account is strictly prohibited. If multiple accounts are operated from the same household, address, or device, all such accounts may be suspended.

2.3 Registration Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false information will result in account closure, and any deposited funds may be forfeited.

• Provide your correct name and national ID number.
• Use a valid mobile number and email address.
• Notify us if your contact details change after registration.

Account Management

3.1 Password Security

It is your responsibility to keep your account password confidential. Sharing your password, sharing your account, or allowing a third party to operate your account is strictly prohibited.

3.2 Account Security

If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. We use SSL encryption technology to keep your data secure.

3.3 Account Verification

We reserve the right to verify your identity before any withdrawal or for transactions above a certain amount. A copy of your national ID, passport, or driving license may be requested for verification.

Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods are available to deposit funds at eq999: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳300 (for each method).
• Deposits are generally processed instantly.
• Funds must come from your own account only — third-party payments are not accepted.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: 15 minutes to 2 hours.
• Account verification must be completed before submitting a withdrawal request.
• Withdrawals will only be made to the same payment method and account used for the deposit.

4.3 Transaction Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in other currencies are not accepted.

Bonuses and Promotions

5.1 Welcome Bonus

New members at eq999 will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. The following conditions must be met to receive this bonus.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means the bonus amount must be wagered 10 times before it can be withdrawn.

• The wagering requirement must be completed within 30 days of receiving the bonus.
• Certain games may contribute at different rates toward the wagering calculation.
• You may withdraw your original funds without using the bonus, but the bonus will be forfeited.

5.3 Other Promotions

Each promotion or offer will have its own specific terms. These will be detailed on the relevant offer page. Once a promotion expires, it will be cancelled automatically.

Gaming Rules

6.1 Fair Play

eq999 believes in fair play. The outcome of all games on our platform is determined by a Random Number Generator (RNG), which is impartial and not predetermined.

6.2 Game Rules

Each game has its own rules. Please read the rules of the relevant game before you start playing. If a technical issue during a game causes any loss, eq999 reserves the right to void that round.

6.3 Betting Limits

Each game has a set minimum and maximum bet limit, which is displayed on the game page. eq999 reserves the right to change betting limits at any time.

6.4 Technical Errors

If a technical error or server outage makes the outcome of a game uncertain, that round will be considered void and the wagered amount will be refunded. The policy of "all payments void in the event of an error" applies.

Prohibited Activities

The following activities are strictly prohibited:

• Creating multiple accounts or using another person's account.
• Using multiple accounts strategically to exploit the bonus system (bonus abuse).
• Using any software, bots, or automated systems in games.
• Deliberately exploiting any vulnerability or technical flaw in the platform.
• Money laundering or depositing funds obtained from illegal sources.
• Harassing or attempting to defraud other users.
• Attempting to interfere with the platform's security systems.

Limitation of Liability

8.1 Service Availability

eq999 strives to ensure maximum platform availability, but temporary outages may occur due to maintenance, server upgrades, or unforeseen technical issues. eq999 is not liable for any losses resulting from such situations.

8.2 Third-Party Services

eq999 offers games from various providers including Pragmatic Play, Spribe, JILI, and PG Soft. eq999 is not liable for any losses caused by issues with these game providers' servers or systems.

8.3 Limitation of Damages

Under any circumstances, eq999's total liability will not exceed the balance available in your account. eq999 is not liable for indirect losses, business losses, or loss of profits.

Intellectual Property

All content displayed on the eq999 platform — including logos, designs, graphics, software, text, and other elements — is the intellectual property of eq999 or its respective providers.

Copying, distributing, modifying, or commercially using any content from this platform without our prior written permission is strictly prohibited.

Account Closure and Suspension

10.1 Our Rights

eq999 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of the Terms.
• Providing false information.
• Involvement in fraudulent activity.
• Failure to meet the age requirement.
• At the direction of a regulatory or legal authority.

10.2 Self-Closure

You may request to close your own account at any time by contacting our support team. A self-exclusion option is also available under our responsible gaming policy.

Dispute Resolution

11.1 Filing a Complaint

For any dispute or complaint, please first contact us via our 24/7 live chat support or by email. We generally aim to resolve complaints as quickly as possible after they are received.

11.2 Resolution Process

All disputes will be resolved based on eq999's financial and gaming logs. If the matter remains unresolved, it can be escalated to our management team. In disputes relating to game outcomes, eq999's server records are the final authority.

11.3 Time Limit

Complaints must be submitted within 30 days of the relevant incident. Complaints submitted after this period may not be accepted.

Changes to Terms

eq999 reserves the right to modify, supplement, or cancel these Terms at any time. For significant changes, we will post a notice on the platform or notify you at your registered email address.

Continued use of the platform after any changes means you have accepted the revised Terms. If you do not wish to accept the new Terms, please request that your account be closed.

Contact

If you have any questions or comments about these terms, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7.

For further assistance, visit our FAQ page or learn about responsible gaming.