Your Privacy Is Our Responsibility

1 Introduction

eq999 ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on protecting the privacy of our users. This Privacy Policy ("Policy") explains what personal information we collect when you use the eq999 website and related services, how that information is used, and what steps we take to protect your data.

Please read this policy carefully before using our platform. By using our services, you will be considered to have given your consent to the terms of this privacy policy.

2 Information We Collect

eq999 collects various types of information that are necessary for providing, improving, and personalising your experience with our services. This information is divided into the following categories:

2.1 Registration Information

When you create an account on eq999, we collect the following information:

• Full name (in Bengali or English)
• Valid email address
• Date of birth (for age verification — for users aged 21 or above only)
• Address details
• Preferred currency (Bangladeshi Taka — ৳)

2.2 Financial Transaction Information

During the deposit and withdrawal process, we record the following information:

• Payment method (bKash, Nagad, Rocket, bank transfer)
• Transaction amount and date
• Transaction reference number
• Partial mobile banking account details (full account numbers are not stored)

2.3 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Time of platform access and session duration
• Pages visited and links clicked
• Information obtained from cookies and web beacons

2.4 Identity Verification Information

To ensure security and responsible gaming, in certain cases we may request additional documents to verify your identity, such as a copy of your national identity card or passport.

3 Purpose of Using Information

eq999 uses collected information only for lawful and specific purposes. We process your personal information for the following reasons:

3.1 Account and Service Management

• Creating and keeping your account active
• Verifying login and security
• Processing deposit and withdrawal requests
• Providing bonuses and promotional offers
• Managing the VIP programme

3.2 Customer Service and Communication

• Responding to your complaints or questions
• Providing support via live chat
• Sending important account-related notifications
• Informing you about service changes or updates

3.3 Security and Fraud Prevention

• Detecting unauthorised access or suspicious activity
• Ensuring anti-money laundering (AML) compliance
• Imposing controls on the opening of multiple accounts
• Ensuring age verification and responsible gaming

3.4 Platform Development

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Planning the launch of new games and features

4 Cookie Policy

The eq999 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

4.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform. Without these, the service will not work properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help analyse platform usage and bring improvements.
• Security Cookies: Used to identify users and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

5 Sharing and Disclosure of Information

eq999 never sells your personal information to third parties or rents it out for advertising purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the information necessary for service operation is shared with trusted technology partners who assist in running our platform. These partners operate under strict confidentiality agreements.

5.2 Payment Processing

Necessary information is exchanged with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, or bank transfer.

5.3 Legal Obligations

In response to legal proceedings, court orders, or valid requests from government authorities, we may be required to disclose information in accordance with applicable law.

5.4 Fraud Prevention

Information may be shared with relevant authorities to assist in the investigation of financial fraud or online crime.

6 Data Security Measures

eq999 uses industry-standard security measures to protect your personal and financial information. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, which makes your information unreadable while in transit over the internet.
• Secure Servers: Our servers are housed in data centres with the highest security standards.
• Two-Step Verification: An additional verification option to prevent unauthorised access to your account.
• Regular Security Reviews: Our technology team conducts regular security audits.
• Data Encryption: Sensitive information is stored in encrypted form in the database.
• Limited Access: Only authorised staff can access the personal information required for their role.

While we make every effort to protect your information, no method of transmission over the internet is 100% secure. We therefore advise you to remain vigilant — do not share your password with anyone, and avoid sensitive transactions over public Wi-Fi.

7 Data Retention Period

eq999 retains your personal information only for as long as necessary. The retention period depends on the type of information and its purpose:

• Active account information: for as long as the account remains active
• Financial transaction records: for the period determined by applicable legal requirements
• Customer service information: for a limited period after the matter is resolved
• Security logs: for the period necessary for security review

Even after an account is closed, some information may be retained for a set period for legal, regulatory, or security reasons.

8 Your Rights

As an eq999 user, you have the following rights over your own personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If there is any incorrect or incomplete information in your account, please contact us to have it corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly in relation to marketing communications.

8.5 Right to Close Your Account

You may request to close your account at any time. Please contact us via live chat or email for this.

9 Protection of Minors

eq999 strictly does not provide services to anyone under the age of 21. We verify age during the registration process and do not intentionally collect information from any minor. If we become aware that a minor is using our services, the relevant account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child is using our platform, please contact us immediately.

10 Policy Changes and Updates

eq999 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you by email or via a notice on the platform. Continued use of the platform after any changes will be considered as your consent to the revised policy.

The "Last Updated" date shown at the top of the policy always indicates the date of the most recent revision. We recommend visiting this page regularly to stay informed about policy updates.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We will try to respond to your request as quickly as possible.

We are committed to resolving your privacy-related complaints properly. Contacting us directly will result in the quickest resolution.